License Error Code

This document provides a list of error code about DRM license integration.

Error Code List

Error Code
Error Message
1002 Trial plan’s license limit or user limit exceeded.
1003 Cannot find the Site ID.
1004 The Site ID’s service is stopped.
1005 Trial plan period ended.
1006 Failed to decrypt SITE KEY.
1007 This site cannot use client SDK.
2001 DB connection failed.
2701 Failed to write license issuance record on DB.
2702 Failed to write unsuccessful license record on DB.
7001 Cannot find package info.
7002 Failed to create data for Content Usage Info URL.
7006 Failed to decrypt KEY on license request.
7007 Failed to parse pallycon-customdata.
7008 Failed to decrypt pallycon-customdata.
7009 Failed to parse token.
7010 Cannot find token data.
7011 Token is expired.
7012 Does not match with token’s CID.
7013 Invalid JSON data in token.
7016 Invalid token.
7017 Failed to save token use history.
7018 Invalid DRM type in token.
7019 The hash values do not match.
7021 The value of Drm type of not NCG.
7101 Failed to create Widevine license request data.
7102 Failed to create Widevine license.
7103 Failed to communicate with Widevine license server.
7104 This Site ID does not have Widevine service.
7105 Cannot find Widevine Device ID.
7106 Failed to get Widevine service cert.
7107 Invalid Widevine license challenge data.
7110 The license issuance was rejected because Widevine authentication for the device was revoked. (internal_status : 127)
For Android devices, if you want to continue supporting these devices for user convenience, you can issue a license by setting override_device_revocation in the Widevine security policy to true. (default: true)
7111 Widevine proxy response parsing fail
7112 Widevine proxy response : invalid widevine pssh data (internal_status : 152)
7113 Failed to get Widevine server certificate file.
7114 An invalid Widevine certificate was used.
7115 This device has been revoked permanently. (internal_status 175)
7116 License issuance was rejected for the old version of Chrome Widevine CDM that was tampered by hacking. This error code occurs only when override_device_revocation setting of DRM license policy is true. (default: true)
7201 Failed to create PlayReady license.
7202 Failed to communicate with PlayReady license server.
7203 Failed to create request data for PlayReady license.
7204 Failed to read request data for PlayReady license.
7205 Failed to parse PlayReady request data.
7206 No PlayReady Customdata in request.
7207 Received PlayReady license request from Chrome browser. Please check your DRM license integration.
7208 Received PlayReady license request from Chromium Edge. But the PlayReady license request has invalid data.
7209 Received PlayReady license request from Widevine client. Please check your DRM license integration.
7300 Failed to decrypt FairPlay Streaming service cert.
7301 This Site ID does not have FairPlay Streaming service.
7302 Cannot find public key of the site ID for FairPlay Streaming.
7303 Invalid FairPlay Streaming key for the Site ID.
7304 Failed to create FairPlay Streaming license.
7305 FairPlay Streaming SPC value is Null.
7306 FairPlay Streaming Device ID is Null.
7308 FairPlay assetId is invalid.
7315 Failed to get FPS server certificate file.
7316 Failed to decrypt Spc with RSA.
7317 FairPlay Spc data is invalid.
8002 Custom Error. Contains error code and message returned from callback page for user authentication. (JSON format) {“ERROR”:“custom error code”, “MESSAGE”:“custom error message”}
8004 Invalid nonce value.
8006 Invalid XML data from callback page.
8701 Failed to access Content Usage Info URL.
8705 Invalid URL for Content Usage Info.
8706 Failed to decrypt data from Content Usage Info URL.
8707 Invalid start or end datetime for playback period.
8708 Invalid datetime format for playback period.
8709 Start of playback period should be earlier than end of the period.
8710 Start of playback period has not come yet.
8711 Playback period is over.
8712 Invalid HDCP setting.
8715 Invalid CGMS-A setting.
8716 Invalid APS setting.
9001 Missing request parameter.
9999 Unsupported mode.