License Error Code
This document provides error codes and messages related to DRM license integration.
Service related error
These are basic error codes related to multi-DRM service.
Error code |
Error message |
|---|---|
| 1002 | The license limit or user limit of the trial plan has been exceeded. |
| 1003 | Unregistered Site ID. |
| 1004 | The Site ID’s service is stopped. |
| 1005 | The trial plan period has ended. |
| 1007 | You do not have permission to use the client SDK. |
| 1906 | Site key decryption failed. |
| 1919, 1920 | The subscribed DRM service has stopped. Please check the settings page of the PallyCon Console. |
| 1921 | This site is not subscribed to a key rotation plan. |
| 2001 | Failed to connect to DB. |
| 9000 | An undefined error has occurred. (Unknown error) |
| 9001 | The request parameter does not exist. |
| 9999 | This mode is not supported. |
| 10001 | Failed to get trial limit count information. |
| 10002 | Failed to save trial limit count information. |
CSL related error
These are the error codes related to Concurrent Stream Limiting (CSL) feature that can prevent excessive account sharing.
Error Code |
Error Message |
|---|---|
| 2101 | License session count processing failed. |
| 2102 | The number of sessions allowed per user has been exceeded. |
| 2103 | License session update failed. |
| 2104 | License session creation failed. |
| 2105 | License renewal update failed. |
License issuance error
These are the error codes that may occur during the license issuance process.
Error Code |
Error Message |
|---|---|
| 2701 | Storing license issuance history in DB failed. |
| 2702 | Failed to save the license issuance failure history. |
| 2703 | Failed to save certificate information. |
| 2704 | Update server certificate information failed. |
| 2705 | Failed to update server certificate serial value. |
| 7000 | Site key decryption failed. |
| 7001 | The packaging information could not be found. |
| 7002 | Failed to generate data to be passed to the content usage information URL. |
| 7003 | The signature verification operation failed. |
| 7004 | The server certificate does not exist. |
| 7005 | The license issuance through issueLicenseFromXML failed. |
| 7006 | The license manager’s CEK AES operation failed. |
| 7007 | Custom header parsing failed. |
| 7008 | The custom data parsing failed. |
| 7009 | Token parsing failed. |
| 7010 | The token information could not be found. |
| 7011 | The token validity period has expired. |
| 7012 | Invalid token CID value. |
| 7013 | The Json format of the token is invalid. |
| 7014 | The popup URL information could not be found. |
| 7015 | Failed to parse custom request. |
| 7016 | This token cannot be used. |
| 7017 | Storing token usage count failed. |
| 7018 | The DRM type of the token is incorrect. |
| 7019 | The hash values of the request data do not match. |
| 7020 | Information required to generate the hash value is missing. |
| 7022 | You cannot set the renewal cycle value to unlimited. |
| 7023 | You cannot specify the maximum number of streams per user. Please check the CSL switch on the Console. |
| 7062 | Generation of request data for license policy failed. |
| 7063 | Cannot find track information to allow playback. |
| 7064 | The track type name was entered incorrectly. |
NCG DRM error
These are the error codes related to NCG (Netsync Content Guard) DRM.
Error Code |
Error Message |
|---|---|
| 1006 | SITE KEY decryption failed. |
| 7021 | The DRM type value is not set to NCG. |
Widevine error
Error codes related to Google Widevine DRM
Error code |
Error message |
|---|---|
| 7101 | Creation of Widevine license request data failed. |
| 7102 | Creation of Widevine license failed. |
| 7103 | Communication with the Widevine license issuing server failed. |
| 7104 | Site ID that does not support Widevine service. |
| 7105 | Could not find Widevine Device ID. |
| 7106 | Failed to get Widevine service certificate. |
| 7107 | Invalid Widevine challenge data. |
| 7108 | Processing of the output stream failed. |
| 7109 | Failed to process Widevine server certificate. |
| 7110 | The license issuance was rejected because Widevine authentication for the device was revoked. (internal_status : 127) For Android devices, if you want to continue supporting these devices for user convenience, you can issue a license by setting override_device_revocation in Widevine Security Policy to true. (default false) |
| 7111 | Parsing of Widevine proxy response failed. |
| 7112 | Widevine Proxy Response: Invalid pssh data (internal_status : 152) |
| 7113 | Failed to obtain Widevine server certificate file. |
| 7114 | An invalid Widevine certificate was used. |
| 7115 | This device has been permanently withdrawn from Widevine support. (internal_status: 175) |
| 7116 | The license issuance was rejected for the old version of Widevine CDM that was altered by hacking. |
| 7117 | Failed to receive device model information from Widevine cloud server. |
| 7118 | Failed to receive PSSH information from Widevine cloud server. |
| 7120 | The security level is incorrect. |
| 7121 | Failed to Create Widevine Server SDK Session for Unexpected Error. |
| 7122 | ChallengeData is invalid. |
| 7123 | Failed to destroy Widevine Server SDK Session. |
| 7124 | Failed to get index value of Key Rotation. |
| 7125 | Failed to make Widevine Content Key Spec. |
| 7126 | Failed to set Widevine Server SDK Session Options. |
| 7127 | Failed to generate Renewal Widevine License. |
| 7128 | Failed to decode Widevine License. |
| 7129 | Failed to Decrypt Challenge Data. Please Check the Certificate. |
| 7130 | Failed to Decrypt Keybox. Please Check the Certificate. |
| 7131 | The key of the token and the challenge data does not match. |
| 7132 | Failed to get keys of token and challenge data. |
| 7133 | Device information does not exist in DCSL. |
PlayReady error
Error codes related to Microsoft PlayReady DRM
Error Code |
Error Message |
|---|---|
| 7201 | PlayReady license creation failed. |
| 7202 | Communication with the PlayReady license issuance server failed. |
| 7203 | Generation of PlayReady license request data failed. |
| 7204 | Failed to read PlayReady license request data. |
| 7205 | Failed to parse PlayReady request data. |
| 7206 | PlayReady Customdata does not exist. |
| 7207 | You have requested a PlayReady license in your Chrome browser. Please check the DRM license linkage information. |
| 7208 | A PlayReady license was requested on Chromium Edge, but there is an error in the request data. |
| 7209 | A PlayReady license was requested from a Widevine-enabled device. Please check the DRM license linkage information. |
FairPlay error
Error codes related to Apple FairPlay Streaming DRM
Error Code |
Error Message |
|---|---|
| 7300 | Failed to decrypt FairPlay Streaming service certificate. |
| 7301 | Site ID that has not applied for FairPlay Streaming service. |
| 7302 | The FairPlay Streaming public key for this site ID could not be found. |
| 7303 | The site ID’s FairPlay Streaming key information is incorrect. |
| 7304 | FairPlay Streaming license creation failed. |
| 7305 | The FairPlay Streaming SPC value is null. |
| 7306 | The FairPlay Streaming Device ID value is null. |
| 7308 | Invalid FairPlay Asset ID. |
| 7315 | Failed to obtain FairPlay server certificate file. |
| 7316 | RSA decryption of FairPlay Spc failed. |
| 7317 | The FairPlay Spc data is invalid. |
Callback gateway error
These are the error codes related to the customer’s gateway server for callback-based DRM license integration. These error codes are legacy errors that are only applicable to customers who use the callback type integration.
Error code |
Error message |
|---|---|
| 8002 | Custom error about user authentication returned through the callback page. Display in JSON format {“ERROR”:“custom error code”, “MESSAGE”:“custom error message”} |
| 8004 | Invalid nonce value. |
| 8006 | The XML value passed to the callback is invalid. |
| 8701 | Access to the content usage information URL failed. |
| 8705 | The content usage information URL is not a valid URL. |
| 8706 | Decryption of the data received from the content usage information URL failed. |
Token policy error
These are the error codes related to the policy set in the license token.
Error Code |
Error Message |
|---|---|
| 8707 | The start time or end time of the playback period information was not entered correctly. |
| 8708 | The format of the playback period information was entered incorrectly. |
| 8709 | The start time of the replay period information is set later than the end time. |
| 8710 | The playback period has not yet expired. |
| 8711 | The playback period has ended. |
| 8712 | The HDCP setting value is incorrect. |
| 8715 | The CGMS-A setting value is incorrect. |
| 8716 | The APS setting value is incorrect. |