FWM Packaging Status and Error Codes

This document describes various status codes and error codes related to PallyCon forensic watermarking packaging service.

Packaging job status codes

status code state
WM000 Job registration complete (waiting for progress)
WM020000 Packaging work in progress
WM024200 Job result upload complete (packaging complete)
WM100 Requested to stop the packaging job
WM200 Packaging job stopped

Status codes by source file

status code state
WM000 Job registration complete (waiting for progress)
WM100 Requested to stop packaging operation
WM200 Packaging job stopped
WM021100 Downloading original file
WM021200 Original file download complete
WM022100 Watermark preprocessing in progress
WM022200 Watermark preprocessing complete
WM023100 DRM packaging in progress
WM023200 DRM packaging complete
WM024100 Uploading result file
WM024200 Result file upload complete

Packaging job error codes

Among the error codes below, the items for which solutions are not specified are errors that the customer cannot directly solve. In case of those errors, please contact us through the Helpdesk.
error code state cause solution
WM900008 Failed to connect to S3 bucket Unable to access input/output storage registered for the packaging job. After checking the following, re-register the storage information correctly and retry the packaging job.
- Check if the S3 bucket actually exists
- The access key and secret key for S3 access are entered correctly
- Check that the service region of the forensic watermarking settings matches the AWS region of S3
WM900015 Video codec is not supported for trial The codec of the original video is not the H.264 (AVC) codec supported by the trial account. Re-encode the original video to H.264 and try packaging again.
WM900016 Unsupported video length The length of the original video (playback time) is shorter than the PallyCon forensic watermarking specification. Try packaging again with a video that is at least 5 minutes long.
WM900017 Video resolutions not supported for trial The resolution of the original video is out of the trial account’s supported range (480p or higher, 1080p or lower). Retry packaging with videos within supported resolution range.
WM900022 Media file information verification failed An error occurred while analyzing the MediaInfo of the original content. Check whether the original content is a normal media file. If there is no problem, contact us via the Helpdesk.
WM900024 Invalid region information in API request data An AWS region code that is not supported by the PallyCon service was entered when requesting the Packaging API. Refer to the API documentation and change the region code of the request data and try again. If you used Console instead of API, please contact us via the Helpdesk.
WM900302 Source file not found to preprocess Occurs when a connection to the input storage fails. Retry the packaging operation and contact the help desk if the same error occurs.
WM900306 Failed to move preprocessed files Occurs when a connection to storage for DRM packaging fails. Retry the packaging operation and contact the help desk if the same error occurs.
WM900309 Preprocessor error occurred An internal error occurred while executing the CLI preprocessor.
WM900321 Failed to move audio files Occurs when a connection to storage for DRM packaging fails. Retry the packaging operation and contact the help desk if the same error occurs.
WM900315 DRM packaging failure An error occurred during DRM packaging after preprocessing the original content.
WM900415 Failed to upload results An error occurred while uploading the packaging output to the output storage. Retry the packaging operation and contact the help desk if the same error occurs.
WM900416 Failed to access output storage The access information or region information of S3 registered as output storage is incorrect. After re-registering the output storage with the correct information, retry the packaging operation.
WM900903 API data creation failed This is caused by an API specification mismatch within the packaging service.
WM900904 Failed to create PallyConApiData.data This is caused by an API specification mismatch within the packaging service.
WM900905 Watermark API server response error The API server responded with an error code other than 0000 (success).
WM900907 API error when registering content information An error occurred on the API server side in the process of registering content information.
WM900908 Failed to connect to watermark API server Access to the API server is not possible.
WM900909 Failed to delete working directory Failed to delete temporary directory used for packaging operation.
WM900999 Undefined error A new error has occurred that is not defined by a specific error code.
error code state cause solution
0000 API response success
A1000 API parameter error The parameter of the API URL is null or an invalid value was entered. Follow the API guide and enter the correct parameters to call again.
A1002 Timestamp format error Invalid format of timestamp inside pallycon-apidata. Enter the timestamp value as GMT time in the format yyyy-mm-ddThh:mm:ssZ.
A1003 Site ID value not found The site ID is missing or an incorrect value was entered in the API parameter. Check and apply the correct site ID (four-digit alphanumeric) value on the PallyCon Console site.
A1006 Site key decryption failed The data part of pallycon-apidata was encrypted with the wrong site key. Check and apply the correct site key value on the PallyCon Console site.
A1007 Hash verification failed The hash value of the API request data was generated incorrectly. Apply the correct hash value by referring to the API guide document.
A1008 Database connection failure Failed to connect to the database internally in the API server. Contact us via Helpdesk.
A1009 Site ID lookup failed Could not find the site ID value in the database. Check and apply the correct site ID value on the PallyCon Console site.
A1915 Site ID value error The site ID is missing or an incorrect value was entered in the API parameter. Check and apply the correct site ID value on the PallyCon Console site.
Previous
Next